Frequent questions

FAQ: Urban Tribes Store

Is it necessary to give my phone number and email to make a purchase?

• Yes, it is extremely important to have your email address in order to receive order confirmation and updates. Regarding the telephone number, we will only use it to send a confirmation message and so that the carrier can locate you in case of failed delivery.

What shipping methods do you have available?

• Orders will be sent through the assigned transport company within a period of between 24 and 48 hours, business days.
• We work with several suppliers and shipping times may vary, if you have any questions about them, please contact our customer service department at info@urbantribesstore.com . or via chat on the same website.
• We will send you an email to inform you about the status of the shipment, including delivery notices and possible incidents.

How can I get in touch if I have any queries?

• For any questions, queries or suggestions, you can send us your comments by email to info@urbantribesstore.com or contact us via chat on the same website.

How can I return a product?

• At Urban Tribes Store, your satisfaction is our priority. You have a period of 14 business days from receiving the order to make returns.
• You can exchange for another size or color, or make an exchange for another item, as long as the product is unused, undamaged and with its original label.
• We do not make cash refunds, but if you do not find a product you like, we offer you the option of generating an Urban Tribes Store voucher for the amount of your purchase, with a redemption period of 1 month.
• Dresses and party items will not be returned under any circumstances.
• In case of flaws or defects, we will proceed to exchange the item.

Is it necessary to be registered on your website to place an order?

• No registration is required to purchase from Urban Tribes Store. However, registering streamlines future purchases and allows more direct access to your data for a faster purchasing process.

What is the procedure to place an order in your online store?

1. Select the items and add them to your shopping cart.
2. Provide the personal data required to process the order.
3. Confirm the purchase order and make payment with options such as credit card, bank transfer, PayPal or cash on delivery.
4. You will receive an email with the order number for tracking.

Is it safe to buy online in your store?

• At Urban Tribes Store, security in online transactions is paramount. We use secure payment systems from recognized financial institutions.
• For card payments, the international 3D Secure protocol with Verified by Visa and MasterCard SecureCode is used to ensure secure e-commerce.

How is my personal data managed?

• We guarantee the confidentiality of the data provided. The information is used solely to process orders and facilitate future purchases.
• Urban Tribes Store does not share data with third parties and steps are taken to verify the authenticity of information provided by the customer.

For more information, contact us at info@urbantribesstore.com . Thank you for choosing Urban Tribes Store!